Consumers have a right of cancellation, except for digital content, if the consumer has requested the immediate provision of services from the provider and the provider has pointed out to the consumer that this will void the right of cancellation. For mere online courses, the right of cancellation thus expires immediately as soon as the consumer accepts the service (for example by logging in or by downloading). Insofar, the rules about refunds for services do not apply.

Right of Cancellation

You have the right to withdraw from this contract within fourteen days without providing reasons. The 14 days are counted from the day of the conclusion of the contract. To exercise the right of cancellation, you must inform us (name, address, e-mail and phone) unequivocally about the decision to withdraw from this contract (for example by letter, fax or e-mail). For that purpose, you may but don’t have to use the attached standard withdrawal form.

The cancellation notice is deemed to have been issued in due time if you mail off the notice about exercising the right to withdrawal before the end of the deadline. 

Consequences of the cancellation

If you withdraw from this contract, we must refund all payments, which we have received from you, without delay and no later than fourteen days from the day on which we have received the cancellation notice for this contract. For the refund, we will use the same payment method that you used for the original transaction, unless otherwise and explicitly agreed with you. In neither case will we charge you any fees in connection with this refund.

If you have requested that the services begin during the cancellation period, you have to pay an adequate amount to us for the part of the services rendered up to the time when the right to withdraw from the contract was exercised (as a pro-rata share of the full extent of the services covered by the contract). 

Standard withdrawal form

(If you wish to cancel the contract, please fill out this form and mail it to us.)

To [add company name, address, fax number and e-mail address]:

  • Hereby, I/we (*) cancel the contract concluded by me/us (*) about the digital content / the provision of the following services (*)
  • ordered on (*) / received on (*)
  • name of consumer(s) (*)
  • address of consumer(s) (*)
  • signature of consumer(s) (only if sent on paper)
  • date

(*): Delete as applicable.